Let’s be real—dealing with insurance is a headache. The calls, the denials, the fine print that somehow never works in your favor. That’s exactly why we don’t take insurance at The Pursuit.
Not because we don’t want therapy to be accessible (we do), but because insurance companies get in the way of good therapy. They decide how many sessions you “need,” what kind of therapy is “allowed,” and whether or not you even qualify based on their criteria—not yours.
That’s not how we do things here.
We believe therapy should be built around you, not what an insurance company is willing to cover.
But that doesn’t mean you have to foot the whole bill alone. We’ve got a way to help you get reimbursed—without you having to deal with insurance directly.
So, Why Don’t We Take Insurance?
Insurance Companies Dictate Your Care
Ever been told you can only have six therapy sessions? That’s insurance deciding your healing timeline—not you. Now, if your problem has been going on for less than a week, we can probably work through it in six hours. But let’s be real—most people wait six months or six years before reaching out, so it’s gonna take a little more time to untangle. And here’s a kicker: Most insurance plans won’t even cover couples therapy because it’s not deemed ‘medically necessary.’ If you’re struggling in your marriage or partnership, that’s not their concern.
And here’s a kicker: Most insurance plans won’t even cover couples therapy because it’s not deemed “medically necessary.” If you’re struggling in your marriage or partnership, that’s not their concern.
Therapy Shouldn’t Be a Diagnosis Factory
To get coverage, insurance usually requires a diagnosis—which means if you’re just feeling stuck, overwhelmed, or struggling in ways that don’t fit a textbook disorder, you might not qualify.
We don’t believe in slapping labels on people just to get a claim approved. Therapy should be about what you need, not what an insurance rep thinks is necessary.
The Admin Work Is a Nightmare (For You and Us)
Submitting claims, waiting on hold, fighting denials—it takes time away from what we’re actually here to do: help you.
Therapists who take insurance often have to cram in more clients just to make it work financially. That leads to burnt-out therapists and rushed sessions. No thanks.
Here’s How We Still Help You Get Reimbursed
Just because we don’t bill insurance directly doesn’t mean you’re stuck paying everything out of pocket.
We’ve partnered with Mentaya, a service that helps you get reimbursed for therapy through your out-of-network benefits—without you having to lift a finger.
How It Works (It’s Actually Simple)
Check if you qualify (takes 30 seconds):
Check Your Benefits
Sign up for Mentaya (they handle everything for you):
Sign Up
We submit your sessions, they do the paperwork
✔ We enter your sessions into their platform.
✔ Mentaya submits the claims to your insurance.
✔ If insurance pushes back, they fight for you.
You get reimbursed directly from your insurance company.
✔ They cut you a check for the covered portion of your sessions.
What’s the Catch?
Mentaya charges 5% per claim—which is a small price to pay for not having to deal with insurance paperwork ever again.
Is Mentaya Right for You?
It’s for you if:
- You have out-of-network benefits (PPO) through your insurance.
- You’ve tried submitting superbills before and got nowhere.
- You don’t want to deal with paperwork, phone calls, and denials.
It’s not for you if:
- You don’t have out-of-network benefits (HMO) (but don’t worry, we can still work with you by matching you with a level 1-3 therapist to fit your circumstances).
- You have Medicare or Medicaid—unfortunately, they don’t cover out-of-network therapists like us.
- You enjoy spending hours on hold with insurance (yeah, didn’t think so).
Insurance, Out-of-Network, & All That Other Confusing Stuff
If words like HMO, PPO, FSA, and HSA make your head spin, you’re not alone. Here’s a quick breakdown of what it all means:
PPO (Preferred Provider Organization) – This is the good one if you want flexibility. PPO plans usually offer out-of-network benefits, meaning you can see a therapist like us and still get reimbursed for part of the cost.
HMO (Health Maintenance Organization) – These plans are more restrictive and typically don’t cover out-of-network providers (aka, they want you to stay within their network only).
FSA (Flexible Spending Account) & HSA (Health Savings Account) – If you have one of these, you’re in luck! We accept both FSAs and HSAs, which means you can pay for therapy using pre-tax dollars. It’s like using free money for your mental health.
Not sure if your insurance plan has out-of-network benefits? You can check in 30 seconds here:
Check Your Benefits
And if insurance isn’t an option, we’ve got flexibility with different levels of therapist to find the right match for you.
Bottom Line: You Deserve Therapy That Works for You, Not for Insurance Companies
We built The Pursuit to be a space where therapy actually helps—not one where we’re constantly fighting insurance for approval.
If you’ve got out-of-network benefits, Mentaya can help you get reimbursed without the hassle.
Therapy should be about you, not red tape. That’s why we do things differently. And if that means skipping the insurance circus? We’re more than okay with that.
